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Clear-Answer Guarantee, Refunds and Shipping

This policy is part of the WaterDx Terms of Service.

1. The Clear-Answer Guarantee

Our promise: Clear answer or your money back — if we can't tell you what's driving it, you get your money back.

What it covers

The Pond Health Check ($179), including the optional toxin add-on if you bought it with your kit.

What "a clear answer" means

We have given you a clear answer when your results tell you:

  1. Which nutrient is driving the problem — phosphorus, nitrogen, or both; and
  2. Where it mainly comes from — the pond bottom (internal load), the watershed or inflows (external load), or a mix, with our confidence stated; or
  3. That your water body is in good health and there is no nutrient problem to fix.

When you qualify for a refund

You qualify if our final results say we cannot identify the main driver — for example, the result is "inconclusive" and we cannot resolve it with the data we have.

You do not qualify just because:

  • you disagree with the answer, or the answer isn't what you hoped;
  • a treatment you chose later did not work (we do not guarantee treatments);
  • the problem is something the kit does not test for, such as bacteria, or algal toxins without the toxin add-on.

Our first step: we try to fix it

If your results are unclear, we may first offer, at no cost, to re-test with a new kit or to review more data with you. If you'd rather have the refund, tell us and we will refund you.

Conditions

The guarantee applies when:

  • you return the kit within 60 days of delivery;
  • you ship your samples within 2 days of collecting them, on the shipping days in the kit instructions (Monday–Wednesday, so they don't sit in transit over a weekend);
  • you collect, freeze or chill, and pack the samples as the kit instructions say.

If a sample fails because it arrived damaged, leaking or thawed, or wasn't collected, stored or shipped as instructed, the result can't be guaranteed. We'll tell you, and we'll send you one free replacement kit.

Claim window

Claim within 30 days after your results are posted in your portal.

How to claim

Email [email protected] with the subject "Guarantee claim," or call (573) 928-3739. Include your order email and the water body's name. We'll reply within 2 business days.

How you get your money

We refund the full purchase price to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

2. Kits: shipping, returns and cancellations

Ordering

Kits are currently available by request. Call (573) 928-3739 or email [email protected] and we'll confirm the price, your shipping address and payment before we ship.

Where we ship

  • The 50 U.S. states, Puerto Rico and the U.S. Virgin Islands: the price includes the kit and a prepaid return.
  • The Caribbean (other islands): we ship there too, at custom pricing — call us at (573) 928-3739 for a quote.

How samples come back to us

Every kit includes a prepaid, pay-on-use USPS Priority Mail Express Padded Flat Rate Envelope, a slim insulated pouch, one gel pack, and a leak-proof bag with an absorbent pad. No dry ice is used. Drop the sealed envelope at any post office or USPS blue collection box, or schedule a free USPS pickup.

Cancel before we ship

Cancel before your kit ships and we refund you in full.

After we ship, before you use it

Return an unused, unopened kit within 30 days of delivery for a full refund minus shipping. You pay the return shipping for unused kits.

After you send samples

Once the lab has started on your samples, the Pond Health Check can't be refunded except under the Clear-Answer Guarantee.

Lost or damaged in shipping

If the kit arrives damaged or never arrives, or the prepaid return package is lost by the carrier, tell us within 14 days and we will send a new kit at no cost.

3. Pond Monitoring subscription ($299 per year)

Cancel any time

Cancel online at any time: sign in at waterdx.ai/portal and click Manage subscription. You can also email [email protected] or call (573) 928-3739; we process cancellations within 1 business day. Cancelling stops the next renewal, and your plan stays active until the end of the year you've paid for. See the Automatic Renewal Terms.

Refunds

  • First purchase: full refund if you cancel within 14 days of your first purchase and no kit has shipped.
  • After a renewal: full refund if you cancel within 7 days after a renewal charge and no kit has shipped in the new year.
  • Otherwise, your plan stays active until the end of the paid year and then stops. We don't give partial refunds for unused time.

4. Contact

Sediment Technologies, LLC · 466 19th Place, Vero Beach, FL 32960 [email protected] · (573) 928-3739 (573-WATERDX)